Needless to say, it’s the premium, paid-for services which will offer the best help options. It could even lead to a faster connection. Experiment with changing the protocol in the settings to see if this resolves your issue. If there are issues with your connection, playing with the protocol settings can be the solution. A protocol is essentially a network that is used to exchange data – the most common example of this is HTTP, which you’ll be familiar with, which stands for Hypertext Transfer Protocol – and precedes every website you look at in your browser. If you’re struggling to connect, the issue could be the VPN’s protocol. Don’t worry if you’re using a certain country’s location to access content – any VPN worth its salt will offer a multitude of servers in the same country, so you shouldn’t have any issues finding another. Luckily, VPNs make it easy to connect to different servers, so give another one a go. There can be several reasons for this – they could be overloaded with traffic, or temporarily down, or even blacklisted by the service you’re trying to use. VPNs offer literally hundreds of servers to connect to, but they might not all be functioning correctly. You can usually find this information in the About section of your VPN software, as demonstrated here in ExpressVPN. The easiest way to find out if your software is up to date is by checking the version you’re running against the version number on the provider’s site. Some of these take the form of quality of life tweaks to make the program easier to use, but others will be essential for the day to day functionality of the VPN, so it’s important to make sure that you don’t ignore update requests. If you’re particularly nervous about using a VPN, then it’s worth opting for one that can answer quickly. How to do this will vary depending on why you go with, with some offering phone or chat support, and others relying on email. However, if you’re really confused, then do contact the VPN provider directly. Make sure you use it! Most are user-friendly, and don’t assume you have an expert level of knowledge. That’s why they try and ensure that there’s a built in help function. VPN software providers know that at some point or other, you might get stuck. Try disabling, or even better, uninstalling any previous VPN software packages that you might have used, and see if this resolves your issue. If you want to get the very best one first time, then just check our guide to the best VPN services of 2022, but if you’ve already trialled a handful, they may well be stopping your new chosen software from working correctly. We know how it is – you want to make sure you have pick the right VPN software, so you may have downloaded several packages to try out. If restarting doesn't help, try reinstalling the VPN as an additional measure: This has been known to help if a VPN is slow to connect, if it crashes frequently, or if the VPN connects to the client network but does not allow the user to perform actions like opening links. If the VPN is a browser plug-in, close your browser down and restart it. If your VPN has its own program, close it down (all the way, make sure it’s not just minimized on your computer), and restart it. Yes, it’s a cliche, but closing down your software can get things running smoothly again.
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